Regarding "resetting the device" and setting it up as a new one…
To reset the device, please enter the device's "Settings" and hit the "Reset" button to conduct a factory reset clearing all the data stored.
Kindly be aware that the ”24 recovery words” appear only during the initial setup of the SecuX device as a “new wallet”. Once displayed, they cannot be retrieved or shown again.
Please follow the instructions at the links below.
W10 / W20 / V20:
Reset the device: [ https://secuxtech.com/community/how-it-works/device-functions/device-functions#reset ]
Set up a new wallet: [ https://secuxtech.com/community/how-it-works/device-setup/device-setup-v20set-up-as-a-new-wallet ]
For security reasons, there's no way to retrieve the seed phrase once it has been set up, even if you have complete access to the device and your crypto assets. We prioritize the security of your assets, and this is to ensure the highest level of security. This design is to prevent unauthorized access to your recovery words.
Besides, the hardware wallet will reset itself to “factory mode” after five (5) unsuccessful PIN entry attempts. This is a built-in security feature to protect your assets.
If the SecuX Wallet is stuck or non-responsive after the update, please follow the instructions below to restart the device:
Wallet is stuck or non-responsive