We’re here to help! Please review the information below before reaching out to us.
📅 Business Hours
Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8). Messages received outside business hours will be answered on the next working day.
🔎 Before You Contact Us
To save time, we kindly suggest checking our Support Center for solutions first. Many common issues are already covered in detail.
If you don’t find a similar issue, please submit your request via our official form:
👉 https://contact.secuxtech.com/
⚠️ Important: Please avoid sending multiple emails for the same issue. Doing so will push your ticket to the back of the queue, which may delay our response.
🔐 Security Reminders
We will never ask for your recovery words (seed phrase). If anyone asks, it is a scam. Always keep your seed phrase private.
For your security, we do not provide phone support and we will never call you directly. Any phone calls claiming to be from SecuX are scams.
By following these steps, you’ll help us resolve your request faster and more securely. Thank you for your cooperation!