To fix the “SE (Secure Element) firmware” update issue, please follow the steps below to resolve it.
1) Connect the device to “SecuXess” [ https://wallet.secuxtech.com/secuxess/#/ ] via Chrome on computers through “USB connection”.
Please note that “SecuXess” has to run on “Chrome” with “V.71” or higher versions on computers.
Browsers other than Chrome, Microsoft Edge and Opera will lead to connection failure.
2) Click “Start USB Connection” on the device.
3) After logging in “SecuXess”, please go to “Settings” > SE Update > Start SE Update
4) Remain on this page until the update is completed as changing tabs and applications will disrupt the update process. The device will restart automatically after the update is completed.
5) Unlock the device and reconnect it to “SecuXess”.
We have also recorded an instructional video to guide you through the update process once more.
Please try following the steps shown in the video [ https://youtu.be/ROcmf_TSorc ] to see if it resolves the issue.
For more detailed tutorials on SecuX wallet, please consult [ https://secuxtech.com/howitworks/ ].
If the SecuX Wallet is stuck or non-responsive after the update, please follow the instructions below to restart the device:
Use a small bent paper clip or SIM card eject pin to restart the device by pressing the switch through the small hole on the rear side of the device as below, and turn on the device again.
Please be reassured that the data in the SecuX Wallet, including your crypto assets, will remain unaffected and secure.
For more detailed tutorials on SecuX wallet, please consult [ https://secuxtech.com/howitworks/ ].