If you're having trouble with the firmware update on app, please see the instructions below:
If your device is V20, W20, Shield Bio, Nifty, NeoGold or Neo-X you can confirm the update in SecuX Wallet app please refer to the guide below:
https://secuxtech.com/community/how-it-works/manage-wallets/firmware-check
If your device is W10, or if you are connecting your V20, W20, and Shield Bio to SecuXess web application, please refer to the guide below:
https://secuxtech.com/community/how-it-works/device-functions-w10/firmware-update-on-web
If the problem persists after following the instructions, it would be helpful if you could provide more specific details about the issue you're facing: