- Regarding the "firmware update"…
- Connect to “SecuXess” and update the firmware…
- Proceeding with the “SE firmware update”...
It's important to know that regular updates to our “MCU firmware” and “SE firmware” are vital to ensure optimal security, performance, and functionality. They provide necessary security patches, fix bugs, enhance performance, and introduce new features or improvements. By keeping the MCU and SE firmware of your device updated, you're assured of a secure, efficient, and feature-rich user experience.
Besides, your cryptos will NOT be affected.
Regarding the "firmware update"…
The firmware update for the hardware wallet encompasses two parts: the MCU firmware update and the SE firmware update.
To successfully update your device, you'll need to follow specific instructions for each part.
Please note that the “24 recovery words” and the “passphrase” (if you have set up a “hidden wallet”) are NOT required in the MCU and SE firmware update process. It is just in case that any issue might happen and the user would need the words to recover their wallet.
Connect to “SecuXess” and update the firmware…
To update the device's firmware versions, please connect your wallet to the web portal “SecuXess” [ https://wallet.secuxtech.com/secuxess/#/ ] via Chrome on computers through the USB connection.
After successfully logging in SecuXess, you can see the firmware versions at the homepage.
You can continue the firmware's update in "Settings".
Once the update begins, please remain on the page until the update is completed as changing tabs and applications will disrupt the update process. The device will restart automatically after each update is completed.
For the step-by-step guide, please refer to this link: https://secuxtech.com/howitworks/firmware-update-on-web/
Proceeding with the “SE firmware update”...
To proceed with the “SE firmware update” of your device, please connect the device to “SecuXess” [ https://wallet.secuxtech.com/secuxess/#/ ] via Chrome on computers, and must be through “USB connection”.
Please note that “SecuXess” has to run on “Chrome” with “V.71” or higher versions on computers.
Browsers other than Chrome, Microsoft Edge and Opera will lead to connection failure.
Step-by-step instructions on connecting the device to SecuXess:
https://secuxtech.com/howitworks/how-to-connect-w20-to-computer-via-usb/
After logging in “SecuXess”, please go to “Settings” > SE Update > Start SE Update
Please remain on this page until the update is completed as changing tabs and applications will disrupt the update process. The device will restart automatically after the update is completed.
We also made a video clip showing how to conduct the SE firmware update with SecuXess (via Chrome) on the computer for your reference. Please have a look here: https://youtu.be/km2o1z71FrI&t=43