[ Stuck in “Update Mode” / MCU firmware update failed ]
To fix the “firmware” update issue, please follow the steps below to resolve it.
“The firmware update process” as the video shows: https://youtu.be/VQirPq81oME
1) Connect the device to “SecuXess” [ https://wallet.secuxtech.com/secuxess/#/ ] via Chrome on computers through “USB connection”.
Please note that “SecuXess” has to run on “Chrome” with “V.71” or higher versions on computers.
Browsers other than Chrome, Microsoft Edge and Opera will lead to connection failure.
Once it is in the “Update Mode”, the device name will show “SecuX Wallet Bootloader”, please be reassured.
After it’s connected, it shall directly lead you to continue “the firmware update process” as the video shows: https://youtu.be/VQirPq81oME
2) Remain on this page until the update is completed as changing tabs and applications will disrupt the update process. The device will restart automatically after the update is completed.
3) Unlock the device and reconnect it to “SecuXess”.
If the SecuX Wallet is stuck or non-responsive after the update, please follow the instructions below to restart the device:
Use a small bent paper clip or SIM card eject pin to restart the device by pressing the switch through the small hole on the rear side of the device as below, and turn on the device again.
Please be reassured that the data in the SecuX Wallet, including your crypto assets, will remain unaffected and secure.
More tutorials of SecuX wallet, please refer to [ https://secuxtech.com/pages/howitworks ].