Regarding the “hidden wallet”…
It's important to note that the hidden wallet you've created with the additional passphrase is entirely separate from your primary wallet. They operate as two distinct wallets, each with their unique balance and transaction history.
Kindly be aware that the “passphrase” is “case sensitive”. This means that all uppercase and lowercase letters must match exactly as you initially set them.
Ensure to enter the right passphrase with the correct case.
You may use the "seed check" function on the V20 device to verify your seed phrase and passphrase.
To transfer funds to your hidden wallet, you will need to send them from your primary wallet to the receiving address of the hidden wallet, just like you would with any other external transaction.
Please proceed with the standard process for sending cryptocurrencies, ensuring that you are sending to the correct address of the hidden wallet.
To set up/recover a hidden wallet, please follow the instructions on this page: [ https://secuxtech.com/howitworks/hidden-wallet/ ].
Kindly be aware that the “passphrase” is “case sensitive”. This means that all uppercase and lowercase letters must match exactly as you initially set them.
Ensure to enter the right passphrase with the correct case.
Use “Seed check” to verify your “recovery words”...
Please enter “Setting > Seed” on your hardware wallet, and then select the number of your words to start the checking process. Kindly ensure to enter them “correct words in the right order”.
Step-by-step tutorial please refer: https://secuxtech.com/howitworks/recovery-seed-phrase-check/
If you have set up a “hidden wallet”, you can verify the “passphrase” (the 25th recovery word) after confirming the “24 recovery words”. Please refer to the following image.
Kindly be aware that the “passphrase” is “case sensitive”. Ensure to enter the right passphrase with the correct case.
More details regarding the importance of “recovery words/seed phrase”, please refer to this page: https://secuxtech.com/blog/what-is-a-seed-phrase-why-is-it-important/
Recover Hidden Wallet: Wallet Recovery
Learn more about “hidden wallet” here: https://secuxtech.com/blog/hidden-wallet-is-an-advanced-feature/